Cancellation and Refund
Effective Date: March 20, 2025
1. Cancellation Policy
- Client-Initiated Cancellation:
- Clients may cancel services or projects by providing written notice to reverbmedia.co@gmail.com.
- Cancellation notice must be received 7 days prior to the project start date or service renewal date.
- For ongoing monthly service contracts, cancellation requires 7 days written notice.
- Company-Initiated Cancellation:
- We reserve the right to cancel services or projects due to client breach of contract, non-payment, or other valid reasons.
- We will provide written notice of cancellation, except in cases of immediate termination due to severe breach.
2. Refund Policy
- Refund Eligibility:
- Refunds are considered on a case-by-case basis and are subject to the following conditions:
- Cancellation within the specified notice period.
- Failure to deliver agreed-upon services due to our error.
- Refunds are not granted for client change of mind, or for work that has already been completed.
- Refunds are considered on a case-by-case basis and are subject to the following conditions:
- Refund Calculation:
- Refund amounts will be determined based on the stage of project completion and expenses incurred.
- Setup fees, third-party expenses, and non-refundable deposits are generally not eligible for refunds.
- For monthly contracts, if cancellation occurs mid month, refunds will be prorated.
- Refund Process:
- Refunds will be processed within 14 business days of approval.
- Refunds will be issued to the original payment method.
3. Non-Refundable Items
- Setup fees.
- Third-party expenses (e.g., domain registration, hosting, software licenses).
- Work completed up to the point of cancellation.
- Any deposits that are labelled as non-refundable.
4. Project Progress and Refunds
- If a project is canceled after significant progress has been made, a partial refund may be issued, taking into account the completed work and expenses.
- Any data or files produced up to the point of cancellation will be provided to the client upon payment of the amount owed for work completed.
5. Dispute Resolution
- Any disputes regarding cancellations or refunds will be resolved through Arbitration in Visakhapatnam
6. Changes to This Policy
- We reserve the right to modify this Cancellation and Refund Policy at any time. We will notify you of any changes by posting the updated policy on our website.
7. Contact Us
If you have any questions or concerns about this Cancellation and Refund Policy, please contact us at:
Reverb Media
Lane, beside The Nut House Crunch, Visakhapatnam, Andhra Pradesh 530003
reverbmedia.co@gmail.com
+91 9642154461, +91 7995360355